Using Knowledge

Using Knowledge Manager

Guidelines

Overview

The purpose of the Using Knowledge Manager Guidelines is to provide Organization Subprocess Formualation instructions for the role of Using Knowledge Manager. These Guidelines are divided into areas based on the class of activities: Administrative Tools, Submit Help Request, Review and Assign Help Request, Execute Help Request, Closeout Help Request, Follow-up Help Request , and Analysis.

Organization: ORG

Guidelines

  1. Administrative Tools
  2. Submit Help Request
  3. Review and Assign Help Request
  4. Execute Help Request
  5. Closeout Help Request
  6. Follow-up Help Request
  7. Analysis

1. Administrative Tools

-Administrative Tools-
 Register
 Login
 Change Password
 Forgot User ID/Password
 Frequently Asked Questions (FAQs)
 Change Role 
 Regulations and References

-Registration Approval-
 Approve Registration

2. Submit Help Request

3. Review and Assign Help Request

4. Execute Help Request

5. Closeout Help Request

6. Follow-up Help Request

7. Analysis

-Report Tools-
 Report Tools

Implementation:

Mockup (html)
Implementation (html)

Contacts:

Name- Phone-Email (mailto-hyperlink)

References:

Title- Author- Library (html)